Avaya (NYSE:AV) Unified Communications Center Press Release

    BASKING RIDGE, N.J., March 12 /PRNewswire-FirstCall/ --

Avaya Inc. (NYSE: AV), a leading global provider of voice and data networks

and applications to businesses, today announced Avaya(TM) Unified

Communication Center, an integrated solution suite that delivers wireless, Web

and speech-enabled access to applications including messaging, communications

and collaboration tools.  From phones, cellular phones, PCs or wireless

handheld devices, workers can easily manage email, voice mail and fax

messages, in addition to accessing critical business communications

applications, such as calling, conferencing, company directories, desktop

calendar and task functions.

    According to market intelligence firm IDC, strong growth in the number of

U.S. mobile workers, expected to reach 27 million by 2004, will drive adoption

of mobilization projects throughout the enterprise.  Avaya Unified

Communication Center will help companies meet the needs of the increasingly

mobile global workforce by extending the functionality of current messaging

systems.

    Avaya is the worldwide leader in unified messaging and voice messaging

systems, with more than 100 million mailboxes currently deployed in small,

medium and large enterprises globally.

    GoAmerica Inc. (Nasdaq: GOAM), a leading wireless data services provider

is already using Avaya Unified Communication Center to make the most of its

existing Avaya INTUITY(TM) AUDIX(R) and Microsoft Outlook investments.

GoAmerica employees now use a single point to access their voice mail, email

and fax messages, contact directories, calls and conferencing.  Using wireless

handheld devices, employees can upload messages, manage voice mail features

and control incoming and outgoing calls.  On the web, GoAmerica employees use

Avaya Unified Communication Center to access corporate directories and set up

conference calls with team members across multiple locations.

    "At GoAmerica, we have many remote and mobile employees," said Liz Roth,

director of Business Development for GoAmerica.  "Upon introducing Avaya

Unified Communication Center to the staff, we saw the immediate value of

accessing all important communications tools from a single access point.  By

integrating the product with wireless devices and the Web, our employees

benefit from the convenience of accessing Avaya Unified Communication Center

wherever they travel for business."

    "Because employees today are so dependent on their desktop applications

for day-to-day functions, it is extremely important that mobile workers have

access to their calendar information, company directory and tasks lists," said

Joe Gagan, senior analyst, The Yankee Group.  "Avaya Unified Communications

Center allows the mobile worker easy access to this vital organizational

information via a of variety devices.  We believe that this type of solution

will prove to be very well adopted.  Avaya is one of the leaders in unified

messaging deployments and should do very well with this product."

    Avaya Unified Communication Center encompasses four categories that are

the building blocks of Unified Communication:

 

    -- Message Management provides control of email, voice mail and fax for

       quicker response to customers, colleagues and partners.

    -- Calling and Conferencing Management supports real-time "any media"

       conferencing and collaboration with a full suite of services, including

       calling, voice conferencing, data sharing, video conferencing and web

       casting applications.

    -- Contact and Information Management offers integrated access to

       directories and databases, including calendars and corporate

       information stores, to speed customer response activities, transactions

       and workflow.

    -- Personal Efficiency Management tools, such as find me/reach me/hide me,

       remote location establishment and automatic message sorting, are

       rules-based functions that allow the user to customize communications

       for higher productivity and better responsiveness.

 

    "Companies are looking for ways to protect and extend the value of their

network investments," said Vic Langford, Avaya vice president, Unified

Communication Solutions group.  "Avaya Unified Communication Center offers a

practical way to deliver the virtual desktop without re-inventing the wheel.

This allows businesses to meet evolving communications needs quickly and

cost-effectively."

    The first release of Avaya Unified Communication Center will be available

in April 2002 in North America, with worldwide rollout through June 2002.

Prices for Avaya Unified Communication Center will range from about $400 to

$600 per user, or about $12 to $20 per month on a 36-month lease, depending on

network configurations and the number of users.

    Avaya Unified Communication Center integration software currently operates

with Avaya message servers, including Intuity(TM) Audix(R), Octel(R) 200/300,

Octel 250/350.  The solutions also operate with Avaya Enterprise Class IP

Solutions (ECLIPS) portfolio of Avaya(TM) Media Servers and Avaya(TM) Media

Gateways, using Avaya MultiVantage(TM) Software, which provides the full

capabilities of traditional phone systems on an IP converged network.  To help

more companies extend the value of their existing communications networks,

Avaya plans to make available Avaya Unified Communication Center for

multi-vendor message and communication systems later this year.

 

    About Avaya

    Avaya Inc., headquartered in Basking Ridge, N.J., is a leading global

provider of voice and data networks as well as communications solutions and

services that help businesses, government agencies and other

institutions -- including more than 90 percent of the FORTUNE 500 (R) -- excel

in the customer economy.  Avaya offers Customer Relationship Management

Solutions, Unified Communication Solutions, Service Provider Solutions,

MultiService Networking Infrastructure, and Converged Voice and Data

Networks -- including the company's no-compromise Avaya Enterprise-Class IP

Solutions (ECLIPS) -- all supported by Avaya Services and Avaya Labs.  Avaya

is the worldwide leader in unified messaging, messaging systems, call centers

and structured cabling systems.  It is the U.S. leader in voice communications

systems and services.  Avaya is an official sponsor for the 2002 FIFA World

Cup(TM), the FIFA Women's World Cup 2003 and the 2006 FIFA World Cup(TM)

tournaments.  For more information about Avaya, visit its Web site at

http://www.avaya.com .